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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of diane zubko

diane zubko

July 30, 2026

5  out of  5
rating by diane zubko
"Joe has recently become my State Farm agent since my previous one retired.
We discussed the coverages on my home and car policies and got to know each other.
Joe is professional, knowledgeable and very personable and approachable, and I feel confident in working with him as any insurance needs arise."
We responded:
"Hi Diane.

Thank you so much for your wonderful Google review! I truly appreciate your trust and the time you took to share your experience. It means a lot to know you felt comfortable reviewing your home and auto coverages with me and getting to know me as your new State Farm agent.

I’m also grateful for the opportunity to work with you - our team approach is something we take pride in at our office. You can count on not just me, but our entire team to be there with the knowledge, support, and quick help you need whenever questions come up or changes are required.

Thank you again for the kind words. We’re excited to continue partnering with you for all your insurance needs.

Joe Ferrazza State Farm Schaumburg"
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naomi

July 24, 2026

5  out of  5
rating by naomi
"Amanda Perez was such a huge help! Super sweet and such great customer service!"
We responded:
"Hi Naomi.

Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. We’re so happy to hear that our State Farm office and Amanda Perez were such a huge help for you - and that you found her super sweet and that she provided great customer service.

Here at our office, we work hard every day to be helpful, professional, and attentive to what matters most to our customers. Your kind words mean a lot because they reflect the standard we strive for in every interaction - whether it’s answering questions, making things easier, or helping you feel confident about your coverage.

Thank you again for trusting our State Farm office. We’re grateful for your business, and we look forward to being there for you again in the future!

Joe Ferrazza State Farm Schaumburg"
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Daniel Zurita

July 24, 2026

5  out of  5
rating by Daniel Zurita
"Amanda Perez is a huge help! Best customer service I've had in a long time total bonus that she's Bilingual (spanish) as well!"
We responded:
"Hi Daniel.

Thank you so much for taking the time to leave this review for Amanda. We truly appreciate your kind words and the effort you took to share your experience.

It’s wonderful to hear that Amanda is doing great work and that her customer service stood out right away. Knowing you were helped in a way that felt prompt, professional, and genuinely supportive means a lot to our team. Amanda consistently goes the extra mile to make sure customers understand everything clearly and feel taken care of throughout the process.

We also really appreciate that you mentioned her bilingual (Spanish) ability. Being able to communicate in Spanish helps her connect with more people, eliminate confusion, and provide an even smoother experience - so it’s great to hear that came through in your interaction.

Thank you again for recognizing Amanda’s hard work and dedication. We’ll be sure to pass along your review - she’ll be just as happy to hear it as we are. We look forward to assisting you again in the future!

Joe Ferrazza State Farm Schaumburg"
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Tina Zurita

July 23, 2026

5  out of  5
rating by Tina Zurita
"Great customer service! Amanda Perez - Bilingual (Spanish) to assist you with all your needs!"
We responded:
"Hi Tina. Thanks so much for your wonderful review! We’re so glad you had a great experience with our office.

Amanda truly cares about making sure every customer feels informed, comfortable, and well taken care of, and we’re proud to have her as part of our team. Being able to assist our Spanish-speaking customers is incredibly important to us, and we’re happy Amanda was able to provide the support you needed.

Thank you for trusting us with your auto and property insurance. We appreciate your business and look forward to being here whenever you need us!

Joe Ferrazza State Farm Insurance "
Profile photo of Steve Zurita

Steve Zurita

July 23, 2026

5  out of  5
rating by Steve Zurita
"Fantastic customer service! Bilingual (Spanish) to assist you with all your needs, always easy to deal with"
We responded:
"Hi Steve.

Thank you so much for the kind words and for taking the time to leave us a review! We’re thrilled to hear you had a great experience with Amanda. She does an incredible job helping our customers understand their coverage and making the insurance process as easy and stress-free as possible - in both English and Spanish. We truly appreciate the opportunity to help with your auto and property insurance and look forward to being here for you whenever you need us. Thank you for choosing our State Farm team!

Joe Ferrazza State Farm Schaumburg "
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Sabrina Zurita

July 23, 2026

5  out of  5
rating by Sabrina Zurita
"Amanda was so helpful and knowledgeable when helping my family figure out the right insurance for us. She was able to explain everything so clearly. I highly recommend her to anyone I can!"
We responded:
"Hello Sabrina.

Thank you so much for your thoughtful 5-Star review! It means a lot to hear that Amanda was able to help your family find the right insurance coverage and make everything easy to understand. She has a real passion for educating our customers so they can make confident decisions, and we’re so glad that came through in your experience.

Your recommendation is one of the greatest compliments we can receive. Thank you for trusting our team with your family’s insurance needs - we truly appreciate your support and look forward to being here for you for years to come!

Joe Ferrazza State Farm Schaumburg "
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John Alton

July 22, 2026

5  out of  5
rating by John Alton
"Laurie (claims/service specialist) is amazing. Personable, quick. She gets it done. Great to work with."
We responded:
"Hi John.

Thank you so much for taking the time to leave such a kind review! We truly appreciate you recognizing Laurie and the care she brings to every interaction.

Laurie has been an integral part of our team for many years, and her knowledge, responsiveness, and genuine compassion make a tremendous difference for our customers. Whether she’s helping with a claim or assisting with service needs, she understands that people often come to us during stressful situations, and she works hard to make the process as smooth and worry-free as possible.

Your comments about her being personable, quick, and someone who “gets it done” perfectly capture what we strive for every day.

Thank you for trusting our State Farm team. We’re grateful for the opportunity to serve you and look forward to being here whenever you need us.

Joe Ferrazza State Farm Schaumburg "
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Jodeen Burke

July 9, 2026

5  out of  5
rating by Jodeen Burke
"Joe is great to work with. He walks you through all the best possible options."
We responded:
"Hi Jodeen. Thank you so much for your thoughtful review! It was truly a pleasure working with you, and I really appreciate you taking the time to share your experience.

I’m grateful you felt well taken care of. At our State Farm office, we believe insurance is about more than just policies - it’s about building relationships and helping people understand their options so they can make confident decisions. That’s something our entire team is committed to every single day.

Thank you again for your trust in me, my team and for choosing our office. We appreciate the opportunity to serve you and look forward to being here whenever you need us!

Joe Ferrazza State Farm Schaumburg"
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Kim Pleticha

July 7, 2026

5  out of  5
rating by Kim Pleticha
"Started dealing with this location when my agent retired. Best decision to go with this office. Laurie is the BEST. She is so helpful and always does a follow up call couple days later to check how everything went. Thank you Laurie your amazing and appreciated."
We responded:
"Hi Kim.

Thank you so much for taking the time to leave this thoughtful Google review! We truly appreciate your kind words and are grateful you chose our office during such an important transition after your agent retired.

Hearing that working with us has been the best decision you’ve made means a lot to our team. At our location, customer service isn’t just a goal - it’s something we’re genuinely dedicated to every day. We believe real support goes beyond getting paperwork completed or answering a question here and there. It means taking the time to understand what you need, guiding you through each step, and staying engaged even after the initial conversation - so you feel confident and taken care of throughout the process.

We’re especially glad to hear that Laurie has made such a positive impact. Your review highlights exactly the kind of care we strive for: being helpful, responsive, and then following up a couple days later to check how everything went. That follow-up reflects our commitment to making sure our customers aren’t just assisted - we’re supported. We’ll be sure to share your message with Laurie, and she’ll be so encouraged to know how much you appreciate her efforts.

Thank you again for your trust and for recognizing the dedication we bring to customer service. We’re so glad we’re able to serve you, and we look forward to continuing to help you with everything you need.

Joe Ferrazza State Farm Schaumburg"
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Lorrie Mahoney

July 6, 2026

5  out of  5
rating by Lorrie Mahoney
"Just met Joe recently. He was extremely friendly and professional. His office staff is absolutely the best as well."
We responded:
"Hi Lorrie,
Thank you so much for taking the time to leave such a kind review! It was a pleasure meeting you, and I truly appreciate your thoughtful words.

I’m so glad your first experience with our office was a positive one. Our team works hard to make every interaction welcoming, helpful, and professional, so your recognition means a great deal to all of us.

Thank you again for your trust and support.

Joe Ferrazza - State Farm Schaumburg "
Profile photo of Jasmine Zurita

Jasmine Zurita

July 1, 2026

5  out of  5
rating by Jasmine Zurita
"Amanda has been amazing to work with! She helped me set up my car insurance as well as life insurance policies for both myself and my son. She took the time to explain everything thoroughly, answer all of my questions, and make sure I understood my coverage options. She is always friendly, responsive, and truly cares about helping her clients find what works best for them. I highly recommend Amanda to anyone looking for an insurance agent who is knowledgeable, trustworthy, and genuinely cares about the people she works with!"
We responded:
"Hi Jasmine,

Thank you so much for your kind words and thoughtful review! We truly appreciate you taking the time to share your experience.

I’m so glad Amanda was able to make the process easy and take the time to explain your coverage options, answer your questions, and help you find the right protection for both you and your son. Providing that kind of personalized service is exactly what we strive for, and we’re grateful you felt cared for throughout the process.

Thank you for trusting our office with your auto and life insurance needs. Your recommendation means so much to us, and we look forward to being here whenever you need us!

Joe Ferrazza State Farm Schaumburg "
Profile photo of Marty Kelly

Marty Kelly

July 1, 2026

5  out of  5
rating by Marty Kelly
"Thank you Joe and Laurie for all of your great help. Our experiences working with Laurie have always been excellent. Laurie is very customer focused, and once again did a great job handling our special request."
We responded:
"Thank you so much, Marty, for your kind review! We truly appreciate you taking the time to share your experience with our State Farm office.

It means a lot to our whole team to hear that you’ve had a great experience with the team. Laurie is truly outstanding - she’s thoughtful, attentive, and genuinely customer-focused. We’re so proud of the care she brings to every conversation, and it’s wonderful to know that her hard work and dedication are being felt by our customers.

At our office, customer service isn’t just a goal - it’s our commitment. We strive to be responsive, listen closely to what you need, and support you with clarity and care. We are always here for you.

Thank you again, Marty, for your trust and confidence in our team. We look forward to continuing to serve you whenever you need us!

Joe Ferrazza State Farm Schaumburg"
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John Scully

June 28, 2026

5  out of  5
rating by John Scully
"I had a few questions regarding my policies. Laurie Baldino was.very knowledgeable and experienced. Spoke very well I'm explaining the answers to my questions."
We responded:
"Hi John,

Thank you so much for your Google review! We truly appreciate you taking the time to share your experience, and we’re especially grateful for your acknowledgement of Laurie in our office.

Laurie is a true asset to our team and to our customers - particularly when it comes to her deep knowledge of coverages and the way she handles claims. We also understand how important it is to deliver on our promises, and we’re proud that she was there for you when you needed us most.

Thank you again for your support, and we’re here for you anytime.

Joe Ferrazza State Farm Schaumburg"
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Karen Calandro

June 23, 2026

5  out of  5
rating by Karen Calandro
"Our experience has been amazing with Joe and his Schaumburg team after a serious car accident that totaled our car. This happened on a Friday late afternoon when a person ran through an intersection hitting us on the driver’s side. Laurie stayed connected with us to ensure our needs were met. Within a total of 7 business days, we had our settlement check. The sincerity and caring of the staff cannot be matched anywhere. We are very grateful for the professionalism and knowledge they provided, walking us through each step. Thank you so very much!"
We responded:
"Hi Karen,

Thank you so much for your thoughtful and heartfelt Google review. We’re truly grateful that you took the time to share your experience - especially considering you were dealing with such a difficult situation after a serious car accident. It means a great deal to our entire team to know that we were able to help you feel supported, informed, and cared for from beginning to end.

I am glad we were there for you after the crash totaled your car. We also know how stressful it is when you’re suddenly left facing questions, paperwork, and decisions you never expected to have to make. That’s why we take our role seriously - to guide our customers through each step with clarity, compassion, and professionalism, and to make sure they never feel like they’re on their own.

And thank you for mentioning Laurie. We’re so thankful you called out her dedication and the way she stayed connected with you to ensure your needs were being met. Laurie cares deeply about the people we serve, and we’re proud of the commitment she brings to every case. Your words truly reflect the standard we strive for every day.

Karen, thank you again for your kindness, trust, and support. We’re truly grateful for the opportunity to help, and we wish you all the very best.

Joe Ferrazza, State Farm Schaumburg"
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Greg Kaufman

June 19, 2026

5  out of  5
rating by Greg Kaufman
"I’ve known Joe for a long time. He’s “good people” across the board. His clients are his focus. So much so that despite not being able to help me today, he referred me to a trusted partner to finish covering my needs. Insurance people are everywhere, most have access to the same companies… so the differentiation is the service they provide before, during and after your purchase. Joe is definitely at the top of the list. He’s trustworthy and cares. Highly recommend!"
We responded:
"Hi Greg!
Thank you for taking the time to share such kind words. I really appreciate knowing you’ve seen that commitment firsthand over the years.

I’m glad we were able to connect you with a trusted partner to make sure your needs were covered, even though I wasn’t able to help directly that day. In situations like that, the right thing is always to make sure you’re still in good hands - because the outcome and the customer experience come first.

You’re also right about differentiation in this business. Anyone can have access to the same companies, but what matters is the service before, during, and after your purchase. That’s what I focus on: being trustworthy, listening closely, and taking care of people the right way - whether I’m handling it myself or making sure you get to the right specialist.

Thanks again for the recommendation Greg. It truly means a lot.

Joe Ferrazza, State Farm Schaumburg"
Profile photo of Stefania Svejnoha

Stefania Svejnoha

June 1, 2026

5  out of  5
rating by Stefania Svejnoha
"Joe was fantastic to work with. After inheriting a family lake house, we needed help making sure we had the right coverage in place. Joe took the time to carefully review everything and focused on finding the best protection for our situation—not just making a sale.

What impressed me most was that he genuinely cared about getting us the right coverage, even if that meant recommending a different company. That level of honesty and professionalism is hard to find. In the end, we received excellent coverage at a very competitive price and have complete peace of mind.

I highly recommend Joe to anyone looking for an insurance agent who truly puts his clients first."
We responded:
"Thank you so much, Stefania, for your thoughtful review and kind words.

It was truly a pleasure helping you and your family navigate the insurance needs for your family lake home. Every situation is unique, and my goal is always to make sure my customers have the right protection in place, even if that means exploring options beyond my own agency.

I’m grateful for the trust you placed in me throughout the process. Knowing that you now have excellent coverage with my State Farm office and the peace of mind that comes with it is exactly the outcome I strive for. Your recognition of my honesty and commitment means a great deal to me.

Thank you again for your recommendation and for allowing me to be a part of this important decision for your family. I’m always here if you need anything in the future.

Joe Ferrazza State Farm Schaumburg
"
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Mr- Catracho

May 18, 2026

5  out of  5
rating by Mr- Catracho
"Really good helping 👌"
We responded:
"Hi Mr. Catracho - Thank you so much for your 5-star review! We truly appreciate your trust and confidence to allow us to help with your insurance needs. Knowing you had a great experience means the world to our team.

Our goal is to make the process simple, clear, and stress-free - whether you’re looking for coverage, making changes, or just needing guidance along the way. We’re always here to help, and we’ll continue working hard to make sure you feel supported and confident in your policy.

Thank you again for choosing us, and we look forward to being there for you in the future!

Joe Ferrazza State Farm Schaumburg"
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William Wilkerson

May 4, 2026

5  out of  5
rating by William Wilkerson
"Waaaay better than progressive, and the way it works just makes more sense.
Only had a few conversations with Jack at this location but the confidence and professionalism are more than just words here!"
We responded:
"Hi William,

Thank you so much for taking the time to leave such a kind Google review. I truly appreciate it.

We’re really happy to hear that our process has been better than your previous insurance partner, and that the way everything works just makes more sense to you. That’s exactly what we aim for - clear communication, a smooth experience, and support that feels straightforward from start to finish.

I also want to thank you for mentioning Jack. Even after only a few conversations, it means a lot that you felt the confidence and professionalism he brought to the situation. We’ll be sure to pass your feedback along to him and the rest of the team.

Thanks again, William - we’re grateful for your trust and for the opportunity to help. We look forward to supporting you anytime you need us. Joe Ferrazza State Farm Schaumburg"
Profile photo of Jawed Khan

Jawed Khan

May 2, 2026

5  out of  5
rating by Jawed Khan
"Joe was very helpful. Highly recommend him."
We responded:
"Hi Jawed. Thank you so much for your kind review and for the opportunity to help with your insurance needs. I truly appreciate you taking the time to share your experience. It was a pleasure assisting you, and I’m glad I could be helpful. Your recommendation means a lot to both me and our team. If there’s ever anything more we can do for you, please don’t hesitate to reach out - we’re always here to help! Joe Ferrazza State Farm Schaumburg
"
Profile photo of Diane Burda

Diane Burda

April 11, 2026

5  out of  5
rating by Diane Burda
"Joe made the process of switching insurance as easy as can be, and gave us a much better rate with better coverage!"
We responded:
"Diane, thank you so much for your kind review! I’m really glad I could make the process of switching insurance easy for you - that’s always my goal. It means a lot to hear that we were able to find you a better rate with improved coverage too. I truly appreciate you taking the time to share your experience, and I’m always here if you need anything! Joe Ferrazza State Farm Schaumburg, IL"
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Tim Bierman

April 9, 2026

5  out of  5
rating by Tim Bierman
"Joe and his team at State Farm went above and beyond to give me advice and guidance related to a complicated insurance situation despite the fact that I live out of state and they couldn't sell me insurance products. Joe is trustworthy, knowledgeable, thoughtful and provides his point of view. I cannot recommend him enough for your Insurance needs!"
We responded:
"Hi Tim,

Thank you so much for your kind words! I’m really glad we could help guide you through that complicated situation, even from out of state. It means a lot to me that you found my advice trustworthy and thoughtful. Our goal is always to provide clear and helpful guidance, no matter the circumstances, because I believe everyone deserves to feel confident and informed about their insurance choices. Your recommendation means the world to me and my team, and we’re here to support you anytime you need assistance or have questions.

Thanks again for trusting us with your insurance needs!

Joe Ferrazza State Farm Schaumburg"
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Steven McHugh

March 31, 2026

5  out of  5
rating by Steven McHugh
"Joe and his team are the best in the business! Honest, efficient and they treat customers like family! 💯🥅💯"
We responded:
"Steven – Thank you so much for your incredibly kind words! I’m genuinely thrilled to hear that you felt treated like family throughout your experience with us. Providing honest and efficient service is something we take great pride in, so it means a lot to me and the entire team that these qualities stood out to you. Being recognized as the best in the business by valued clients like you is truly rewarding and motivates us to continue delivering the highest level of care and professionalism. We deeply appreciate your trust and support, and we are honored to be your partner in insurance planning. Please know that we are always here to assist you whenever you need us, and we look forward to continuing to work together to meet all your insurance needs. Thank you! Joe Ferrazza State Farm Schaumburg, IL"
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Michael Zatezalo

March 22, 2026

5  out of  5
rating by Michael Zatezalo
"Joe has been my go-to for years. His expertise combined with his integrity and "go the extra mile" mentality make him the ideal agent for any/all types of insurance and planning needs. Joe is always available to help and answer questions, and is able to break down the complexity of the insurance world into layman's terms, providing effective recommendations that make sense. I would recommend Joe and his team to anyone who is looking, not just for "insurance coverage", but a true insurance "partner" who cares."
We responded:
"Hi Michael - Thank you so much for your kind and thoughtful review! I’m truly honored to be your go-to agent over the years. It means a lot to hear that my commitment to integrity, going the extra mile, and making insurance understandable has made a difference for you. I truly appreciate your trust and friendship. I’m always here to help and support you with any insurance or planning needs. Your recommendation means the world to me and my team!

Thanks again,
Joe"
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Sam P

March 18, 2026

5  out of  5
rating by Sam P
"I have been with State Farm since I started driving - a very very very long time ago. I received notification that my agent was retiring and i was transferred to Joe Ferrazza. I was so impressed by Joe’s professionalism, friendliness and follow up to me that I recommended my son choose him as well. It is so nice to have an agent who listens, is knowledgeable, and cares about the service he provides to his clients. Thank you Joe!"
We responded:
"Thank you so much for your kind words. It means a lot to me that after all these years with State Farm, you’ve placed your trust in me. I really enjoy getting to know my clients and making sure they feel heard and cared for, so I’m glad that came through. I’m especially grateful that you recommended me to your son - that’s the best compliment I could ask for. Please don’t hesitate to reach out anytime you need anything. Thanks again for your support!"
Profile photo of PixieParasol

PixieParasol

March 17, 2026

5  out of  5
rating by PixieParasol
"From receptionist to agent, this State Farm location has been a pleasure to work with. Jack has been so helpful navigating changes to my policy, and I appreciate everything they have been able to help me with. Great service, great people."
We responded:
"Hi PixieParasol! Thank you very much for taking the time to share your experience with our State Farm Schaumburg office. We are pleased to hear that our team, including Jack, was helpful and professional throughout your interactions. Navigating policy changes can sometimes be challenging, so it’s great to know that Jack was able to assist you effectively. We truly value your kind words about our team and our service. Your feedback encourages us to continue providing the best support possible. Please don’t hesitate to reach out if you need any further assistance in the future."